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Community Satisfaction Survey results are in

Community Satisfaction Survey results are in

Swan Hill Rural City Council recently received the results of the latest Local Government Community Satisfaction Survey, conducted in February and March this year.

Four-hundred residents were asked a series of questions, assessing Council in a number of areas including seven core performances measures, being overall performance, community consultation, advocacy, making community decisions, sealed local roads, customer service and overall Council direction.

Swan Hill Rural City Council Mayor Les McPhee said the survey results provided a valuable insight into the community’s satisfaction and perception of Council and was a valuable tool for comparison and benchmarking.

“Council uses these results to track our progress from year to year, to highlight areas of concern and what we are currently doing well and to see how we perform against the state and similar sized councils,” Cr McPhee said.

“It was really pleasing to see this year that we scored above the average scores for Large Rural Shires in all core performance measures, and trailed only marginally behind in a handful of the state-wide averages.”

Council’s Chief Executive Officer John McLinden added that the overall results were pleasing but also highlighted areas Council needed to focus on in the future.

“Our ratings on the condition of sealed local roads and Council’s overall direction have dropped compared to our 2015 results,” Mr McLinden said.

“Thanks to an increase in Federal Roads to Recovery funding, our draft budget has allocated $8.5 million for roads and roads maintenance. An eight percent increase on the last year’s allocation.

“We anticipate this will go some way to improving the community’s satisfaction with our local roads.

“Next year will also see the development of a new four-year Council Plan. The plan details Council’s vision and future prospects for our community and will play a vital part in determining the overall direction of Council.”

View Swan Hill Rural City Council’s survey results and comparisons below.

Key Performance Measures  SHRCC
2014
SHRCC
2015
SHRCC
2016
Large Rural
Shires 2016
State wide
2016
Overall performance 53 59 57 54 59
Community consultation 55 54 55 52 54
Advocacy 51 53 54 50 53
Making community decisions 46 51 53 50 54
Sealed local roads 48 52 48 44 54
Customer service 65 68 68 67 69
Overall Council direction 47 59 54 48 51
 Individual Service Areas SHRCC
2014 
SHRCC
2015
SHRCC
2016
Large Rural
Shires 2016
State wide
2016 
Local streets and footpaths 50 55 53 53 57
Family support services 64 63 67 64 66
Elderly support services 67 70 69 66 68
Recreational facilities 65 70 68 65 69
Waste management 70 75 72 66 70
Business and community
development and tourism
48 55 62 59 60