Our performance

Council regularly monitors and reports on its performance. The Local Government Performance Reporting Framework and Community Satisfaction Survey are completed annually. Individual results are provided for Swan Hill Rural City Council along with comparative data for other Victorian councils.

Community Satisfaction Survey

Conducted annually, the Victorian Community Satisfaction Survey (CSS) asks the opinions of local people about the place they live, work and play and provides confidence for councils in their efforts and abilities. This survey provides insight into the community’s views on:

  • councils’ overall performance, with benchmarking against State-wide and council group results
  • value for money in services and infrastructure
  • community consultation and engagement
  • decisions made in the interest of the community
  • customer service, local infrastructure, facilities, services and
  • overall council direction

Survey results

2023 Local Government Community Satisfaction Survey(PDF, 3MB)
2022 Local Government Community Satisfaction Survey(PDF, 3MB)
2021 Local Government Community Satisfaction Survey(PDF, 3MB)
2020 Local Government Community Satisfaction Survey(PDF, 4MB)
2019 Local Government Community Satisfaction Survey(PDF, 1MB)
2018 Local Government Community Satisfaction Survey(PDF, 3MB)
2017 Local Government Community Satisfaction Survey(PDF, 2MB)
2016 Local Government Community Satisfaction Survey(PDF, 2MB)
2015 Local Government Community Satisfaction Survey(PDF, 917KB)
2014 Local Government Community Satisfaction Survey(PDF, 1007KB)

Visit Statewide Survey for more information

Service Performance Reporting

Local Government Performance Reporting Framework The Local Government Performance Reporting Framework (LGPRF) is a state-wide initiative promoting council transparency, accountability and council performance. The full data set for the LGPRF including comparative data across the 79 Victorian councils is available via Know Your Council.

Service Performance Report 2022/23(PDF, 608KB)
Service Performance Report 2021/22(PDF, 796KB)
Service Performance Report 2020/21(PDF, 796KB)
Service Performance Report 2019/20(PDF, 843KB)
Best Value Report 2017/18(PDF, 586KB)
Best Value Report 2016/17(PDF, 335KB)
Best Value Report 2015/16(PDF, 601KB)
Best Value Report 2014/15(PDF, 554KB)
Quality and Cost Standards Report 2012-13(PDF, 781KB)
Quality and Cost Standards Report 2011-12(PDF, 766KB)
Quality and Cost Standards Report 2010-11(PDF, 254KB)
Quality and Cost Standards Report 2009-10(PDF, 299KB)
Quality and Cost Standards Report 2008-09(PDF, 335KB)


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