Community Care Services – Service Standards Policy

POLICY TITLE	COMMUNITY CARE SERVICES DEPARTMENT – SERVICE STANDARDS
POLICY NUMBER	POL/HUMAN608
DATE ADOPTED	AUGUST 2007
DATE CURRENT AS AT	MARCH 2017
DATE TO BE REVIEWED	MARCH 2020
DOWNLOAD	Community Care Services- Service Standards (pdf 172kb)

Purpose

Council’s Community Care Services provides a range of funded and brokered services that are required to be delivered within a framework of quality.

Scope

All Community Care Services staff are responsible for the implementation of service standards as detailed in their position descriptions.

Policy

Community Care Services program standards of service delivery will meet funding body and legislative requirements.

Staff will ensure that directives, procedures, tools/forms and protocol development within the various service delivery components are documented and in place to meet requirements.

Related Policies

• Community Care Services – Provision of Brokered Services – POL/HUMAN607

Related Legislation

• Aged Care Act (Commonwealth) 1997 and associated Principles
• Home & Community Care Act (Commonwealth) 1985
• Privacy and Data Protection Act 2014
• Health Records Act 2001
• Freedom of Information Act 1982
• Occupational Health & Safety Act 2004
• Community Care Common Standards

Signed: Mayor Les McPhee
Date: 23/03/2017