POL/CORP204

Debt Collection Policy

POLICY TITLE DEBT COLLECTION
POLICY NUMBER POL/CORP204
DATE ADOPTED FEBRUARY 2001
LAST REVIEW SEPTEMBER 2021
NEXT REVIEW SEPTEMBER 2024
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policy-newPurpose

The purpose of this policy is to establish a clear and concise framework in which to pursue outstanding debts owed to Swan Hill Rural City Council (Council), thereby ensuring reliability and fairness in revenue collection.

Scope

This policy applies to all Council employees with responsibility to ensure collection of monies on behalf of Council.

Policy

Council will collect outstanding monies owed to it, using all possible legal means and having due regard to genuine applications for financial hardship.

Council will undertake legal action only once all other collection avenues have been exhausted.

Council will develop and implement procedures to ensure reliable revenue collection. Outstanding debts owed to Council shall be followed up in accordance with the Debt Collection Procedure PRO/CORP204.

The Debt Collection Procedure will:

  • (a) Identify the debt collection methods to be utilised when collecting amounts owed
  • (b) Establish and confirm timeframes and associated actions in pursuit of outstanding debts
  • (c) Provide defined protocols when negotiating with Council clients on debt collection issues.

Related Policies

Related Legislation

  • The Local Government Act 1989
  • The Local Government Act 2020

Signed: Jade Benham (Mayor)
Date: 17/11/2021

For information on current legislation visit:

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