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Financial Hardship Policy

POLICY TITLE FINANCIAL HARDSHIP POLICY
POLICY NUMBER POL/CORP234
DATE ADOPTED NOVEMBER 2014
DATE REVIEWED DECEMBER 2015
DATE TO BE REVIEWED DECEMBER 2018
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policy-newPurpose

This policy provides a set of guidelines for the treatment of those customers whom are experiencing genuine financial hardship or are clearly having difficulty in meeting their financial obligations to Council.

Scope

This policy applies to Council employees whom have responsibility to consider applications for financial hardship.

Policy

Council will consider all applications for Financial Hardship in a respectful, compassionate, fair, sensitive and confidential manner. Criteria for genuine financial hardship or a customer clearly experiencing difficulty in meeting their financial obligations to Council, is detailed in the Financial Hardship Procedure-PRO/CORP234

Decisions made on applications are subject to review by the Chief Executive Officer.

Where appropriate Council will refer customers to relevant counselling services for assistance.

Related Policies

  • Debt Collection Policy- POL/CORP204

Related Legislation

  • The Local Government Act 1989

Attachments

  • Financial Hardship Application Form
  • Financial Hardship Application – Appeal Form

Signed: Les McPhee (Mayor)
Date: 16/12/15

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