|POLICY TITLE||FINANCIAL HARDSHIP POLICY|
|DATE ADOPTED||NOVEMBER 2014|
|DATE REVIEWED||APRIL 2019|
|DATE TO BE REVIEWED||APRIL 2022|
This policy provides a set of guidelines for the treatment of those customers whom are experiencing genuine financial hardship or are clearly having difficulty in meeting their financial obligations to Council.
This policy applies to Council employees whom have responsibility to consider applications for financial hardship.
Council will consider all applications for Financial Hardship, made in writing on the Financial Hardship Application Form, in a respectful, compassionate, fair, sensitive and confidential manner.
Financial Hardship Application Forms are available from Council offices or on Council’s website, and can be lodged:
|In person||45 Splatt Street, SWAN HILL
72 Herbert Street, ROBINVALE
|By pos||Chief Executive Officer
45 Splatt Street
SWAN HILL VIC 3585
Criteria for genuine financial hardship or a customer clearly experiencing difficulty in meeting their financial obligations to Council, is detailed in the Financial Hardship Procedure-PRO/CORP234
Decisions made on applications are subject to review by the Chief Executive Officer.
Where appropriate Council will refer customers to relevant counselling services for assistance.
- Debt Collection Policy- POL/CORP204
- Financial Hardship Application Form
- Financial Hardship Application – Appeal Form
- The Local Government Act 1989
Signed: Ann Young (Mayor)