|POLICY TITLE||FINANCIAL HARDSHIP POLICY|
|DATE ADOPTED||NOVEMBER 2014|
|DATE REVIEWED||DECEMBER 2015|
|DATE TO BE REVIEWED||DECEMBER 2018|
This policy provides a set of guidelines for the treatment of those customers whom are experiencing genuine financial hardship or are clearly having difficulty in meeting their financial obligations to Council.
This policy applies to Council employees whom have responsibility to consider applications for financial hardship.
Council will consider all applications for Financial Hardship in a respectful, compassionate, fair, sensitive and confidential manner. Criteria for genuine financial hardship or a customer clearly experiencing difficulty in meeting their financial obligations to Council, is detailed in the Financial Hardship Procedure-PRO/CORP234
Decisions made on applications are subject to review by the Chief Executive Officer.
Where appropriate Council will refer customers to relevant counselling services for assistance.
- Debt Collection Policy- POL/CORP204
- The Local Government Act 1989
- Financial Hardship Application Form
- Financial Hardship Application – Appeal Form
Signed: Les McPhee (Mayor)