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Cancellations, exchanges and refunds. Lost tickets. Price changes. Ticket collection. Group bookings.

Ticket sales terms and conditions

ticketsCancellations, exchanges and refunds

  1. There are no refunds or exchanges on any tickets except as required by law.
  2. Tickets must be paid for upon booking. Tickets will not be reserved unless you are booking for a group. (See Group bookings).
  3. The right of admission is reserved by the front of house manager at the venue.
  4. Admittance to customers bearing tickets purchased online at a discounted price may be asked to produce the relevant concession card to verify their discounted tickets. Failure to produce appropriate ID may result in the patron being charged full price for their ticket.
  5. Latecomers will be admitted at the front of house manager’s discretion or when there is a convenient break in the program, if at all.
  6. Tickets will only be issued upon full payment.
  7. Every patron must have a valid ticket.
  8. Subject to availability, tickets will be available for purchase at the venue half an hour before the performance starting time.
  9. The Swan Hill Region Information Centre Booking Office cannot take responsibility if you do not or cannot attend the performance(s) confirmed in your booking.

Refunds for event cancellation

If an event is cancelled or postponed before it begins, we will provide a refund to you.

Lost tickets

If your allocated seating tickets are lost or stolen you must produce proof of the original purchase before a lost ticket voucher or replacement tickets are issued. The Swan Hill Region Information Centre reserves the right not to replace general admission tickets.

Price changes

All prices are subject to change without notice until your booking is confirmed. Bookings are confirmed when full payment is received.

Ticket collection

Tickets can be collected from the Swan Hill Region Information Centre during business hours, or from the venue where the performance is being held half an hour before the performance starting time.

Group bookings

Groups might be entitled to tickets at a reduced rate. Where there is a discounted group price, tickets can be reserved for up to seven days upon which one bulk payment must be made. Group bookings that are booked at full price and where patrons nominate to pay individually can be reserved for 24 hours only. The Booking Office reserves the right to release tickets for general sale should tickets remain unpaid after the allocated date.

Group bookings can be made by contacting the Booking Office in person or over the phone.