Community Satisfaction Survey

Conducted annually, the Victorian Community Satisfaction Survey (CSS) asks the opinions of local people about the place they live, work and play and provides confidence for councils in their efforts and abilities. This survey provides insight into the community’s views on:

  • councils’ overall performance, with benchmarking against State-wide and council group results
  • value for money in services and infrastructure
  • community consultation and engagement
  • decisions made in the interest of the community
  • customer service, local infrastructure, facilities, services and
  • overall council direction

Survey results

Visit Statewide Survey for more information

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