H5 bird flu: H5 bird flu has been detected in Victoria. If you see sick or dead birds or wildlife, don’t touch them. Find out about bird flu.
Locusts: There is an increased risk of high locust activity in north-west Victoria this spring. Find out about locusts.
During the Fire Danger Period Council will not issue permits to burn. You must have a CFA permit to light a fire in the open air.
Customer experience (CX) is the sum of every interaction a person has with Council, from asking a simple question to lodging a building permit or accessing community services. Unlike customer service, which often focuses on a single moment or transaction, customer experience looks at the entire journey: how easy, helpful, and satisfying the overall process feels.
Delivering great customer experiences builds trust, strengthens community relationships, and ensures that services meet the real needs of our residents, ratepayers, businesses, and visitors.
In local government, customer experience is community experience.
Customer Experience Strategy(PDF, 3MB)
Customer Experience Charter(PDF, 234KB)