Homelessness support services

Support and services are available for people who are homeless, at risk of homelessness, experiencing mental health concerns or escaping family violence.

Where can I get help?

If you are in danger Call 000
If you are experiencing mental health concerns or emotional distress Call Lifeline 13 11 14 to access 24 hour crisis support and suicide prevention services.
If you are currently experiencing homelessness or are at risk Call the Victorian statewide crisis and emergency accommodation hotline on 1800 825 955. Free call (24 hours a day, 7 days a week)
If you are experiencing family violence Call Safe Steps Family Violence Response Centre on 1800 015 188. Free call (24 hours a day, 7 days a week)

Support services

Council does not offer the following services, but they are helpful resources to assist people who are facing homelessness or are at risk of homelessness. These services can offer support in various areas such as housing, healthcare, and additional assistance, including access to meals, showers, and a secure place to rest.

Urgent Keep Safe Connections

Emergency Services

000 for Police, Fire and Ambulance

Lifeline

24-hour crisis support and suicide prevention services.

13 11 14

Mental Health Regional Triage Service

24-hour access to mental health services across the region and is the single point of initial contact.

1300 363 788

Suicide Call Back Service

24-hour phone and online counselling for people affected by suicide.

1300 659 467

13 YARN

24-hour crisis support for Aboriginal and Torres Strait Islander people.

13 92 76

Kids Helpline

24-hour online and phone counselling service for young people aged 5-25.

1800 551 800

Safe Steps

24-hour crisis support service for anyone who is experiencing or afraid of family violence.

1800 015 188

safesteps@safesteps.org.au

Web chat available at safesteps.org.au (9am to 12am, Monday to Friday)

 

Health and wellbeing

Child Protection (available 24/7)

Service for children and young people at risk of harm or where families are unable or unwilling to protect them.

13 12 78

1800RESPECT

National sexual assault, domestic family violence counselling services.

1800 737 732

Nurse on call (available 24/7)

Telephone helpline that provides immediate, expert health advice from a registered nurse.

1300 606 024

Headspace

Youth mental health service for 12 to 25 year olds.

03 4010 7100

Mallee Sexual Assault Unit and Domestic Violence Service (available 24/7)

Services for women, men and children throughout the Northern and Southern Mallee region.

Sexual Assault Unit 5033 1786
Domestic Violence Services 5033 1899

SHRCC – Youth Support Program

A space for young people aged 12 to 25 to hang out, study, meet new people and get involved in the community.

50-52 Campbell Street, Swan Hill VIC 3585
5036 2482

Intereach Swan Hill – NDIS Support

Services and support for children and families, people with disability, mental health and older people.

215 Campbell St, Swan Hill VIC 3585
1300 488 226

The Orange Door

(Available Monday to Friday 9am-5pm)

Help for people who need support with the care and wellbeing of children and young people, or who are experiencing family violence.

35-41 Beveridge Street, Swan Hill VIC 3585
1800 290 943

Mallee District Aboriginal Services (MDAS)

Monday–Thursday 9am – 5pm and Friday 9am-4pm

MDAS provides a range of programs aimed at supporting and assisting Koori people who are homeless, or at risk of homelessness.

70 Nyah Road, Swan Hill VIC 3585
5032 8600

Housing support

Crisis & emergency accommodation

Help if you are homeless or at risk of homelessness or family violence.

1800 825 955 

Mallee Family Care

Provides help for people in crisis.

229 Beveridge Street, Swan Hill VIC 3585
5032 4479

Salvation Army Community Support Services

Provides emergency relief and services to vulnerable and disadvantaged individuals and families across the Swan Hill region.

190 Beveridge Street, Swan Hill VIC 3585
5033 1718

DHHS – Office of Housing Swan Hill

Targeted support to help people get back on their feet.

210 Beveridge Street, Swan Hill VIC 3585
5032 0100

Haven Home Safe

Provides a Transitional Housing Management Program (THM) and long-term housing (AHA) for people experiencing or who are at risk of homelessness, and for people with disabilities.

1300 428 364

Rough Sleeper Assertive Outreach (RSAP)

Available Monday to Friday 9am-5pm

Mobile, street-based service where people wo are experiencing rough sleeping can connect with the RSAP team and ute. The RSAP team provides support with emergency accommodation, food essentials, and support towards longer term housing.

0484 603 080  Call or SMS or email supportsmallee@hhs.org.au

Mallee Accommodation and Support Program (MASP)

Support programs to assist people who are homeless or at risk of homelessness to find a safe and secure place to live.

1800 825 955 

Financial help or services

Centrelink

Delivering income support and other payments to Australians.

221 Beveridge Street, Swan Hill VIC 3585
13 23 00

National Debt Helpline

A financial counselling service that helps you manage your money and debt.

1800 007 007

Salvation Army

Moneycare financial counselling team.

1800 772 363

Legal help

Victorian Legal Aid

Victorian Legal Aid provides information, legal advice and education with a focus on the prevention and early resolution of legal problems.

1300 792 387/a>

Victorian Aboriginal Legal Service

Victorian Aboriginal Legal provides referrals, advice/information, duty work or case work assistance to Aboriginal and Torres Strait Islander people. 1800 064 865

1800 064 865

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