Request a copy of the pool/spa registration letter

If you need a copy of the original letter sent to you regarding your pool and/or spa registration, you can submit a request online.

How to make a request

Apply online

Step 1.Have your details ready

You will need to provide:

  1. the street address of the property
  2. if you are applying on behalf of the property owner you must provide a letter of consent that is signed by the owner

Step 2.Have your credit card ready

Please note we can not accept Diners Club or American Express.

Step 3.Submit the online form and pay the fee

Request building plans or documents


Request building plans and documents 2024/25 Fees
Record search fee - payable at time of lodgement $26
Retrieval of building records $96.50 per file
Retrieval fee for building records beyond 10 years (archive files) $169.50 per file

What happens next?

A member of staff will email you the registration letter within 7 business days.